Frequently asked questions
Frequently Asked Questions for Our Services
What happens if my flight/ferry is late?
We ensure that the driver will be present at the designated time, regardless of any flight or ferry delays. No extra charges will be incurred for delayed transfers.
How long will the driver wait for us to clear customs?
Our driver will typically wait for you for an extended period of time. If you find that your luggage is missing, please notify us immediately by using the phone number provided on your confirmation letter.
What happens if i can’t find the driver?
Your confirmation e-mail will contain all necessary information, including the emergency telephone number of your supplier. To contact your driver, please call the supplier.
What does private transfer means?
A private transfer is a car service where a driver takes you and only your group (regardless of size) to and from your destination without any additional passengers.
Does the transfer include any stops along the way?
Private Transfers do not include any stops and are always direct.
What is the maximum amount of luggage I can bring on a MiniVan?
Capacity maximum 8 large suitcases
What is the maximum amount of luggage I can bring on a Minibus?
Capacity maximum 12 large suitcases
Do you provide baby seats?
When booking your trip, you can request infant car seats for an additional cost of 2 euros per seat.
What is the reason for me providing you with my passport or ID information?
According to current Greek legislation, the private transport carrier is required to possess the leader’s full name and leader’s passport or ID number as mandatory information.
Is it possible for me to change or cancel my reservation?
To make changes or cancel your reservation, please send an email to [email protected] at least 48 hours prior to your scheduled pick up time.
Is canceling without any cost?
If you cancel your reservation at least 48 hours before the scheduled pick up time, you will receive a full refund. However, if you cancel within less than 48 hours, My Holiday reserves the right not to provide any compensation and you will not be eligible for a full refund. For pre-paid bookings, any refunds for cancellations or complaints will be credited to the card used for the payment within 7 business days (Monday to Friday).
What happens if I choose not to utilize the services?
If you do not cancel your booking through myholiday.gr and decide not to use the services, no money will be returned to you.
Other cancellation issues?
If you decide to cancel a return leg of your journey, you will not receive a refund. Additionally, if you provide incorrect information with an invalid pick-up location, you will not be eligible for a refund and may face additional charges from My Holiday to complete the trip. If you are not at the agreed pick-up point within 15 minutes of the agreed time, My Holiday reserves the right to treat your absence as a cancellation and you will not receive a refund for the fare or any card costs that you may have prepaid. If My Holiday chooses to wait longer than 15 minutes from the agreed time, you may be charged for additional waiting time and/or parking fees, which must be paid directly to My Holiday. However, we always confirm flight/ferry arrival times and the driver will wait for any delayed flights/ferries without any additional charges for your arrival transfer.